Frequently Asked Questions

A Destination Management Company (DMC) is a professional services company located in its destination and specializes in local expertise and resources. The DMC is a strategic partner to provide creative local experiences in event management, tours/activities, transportation, entertainment, and program logistics. DMCs are at the core of the MICE industry. The services they provide to their clients also provide business to their local supplier partners. They can and often do literally touch every aspect of a program from logistics to safety, from branding and theme creation to providing local experiences.

Communication in writing is always preferred so there is less chance of mistakes or miscommunication happenings.  We do have several phone calls and/or Zoom meetings with clients leading up to the program to get a personal touch as well and once onsite, we communicate via text message for ease and inclusion of all appropriate parties.

We handle these on a case by case basis depending on the circumstances.

Yes.

Yes.

• ADMCs are registered businesses, maintain a proper business license(s) and remain in good standing within the state(s) and or province(s) they operate in.
• ADMCs have been a registered business for a minimum of five (5) years. A minimum of three (3) years is allowable if the DMC is owned or has been started by an established ADMC in good standing.
• ADMCs directly provide four (4) of the (5) core DMC services:  Tours / Activities, Transportation, Event Management, Entertainment, Program Logistics.
• 80% of ADMCs annual revenue is from Destination Management services.
• ADMCs maintain standard Monday through Friday office hours.
• ADMCs maintain a functional web site and operating e-mail account(s) with a private domain.
• ADMCs maintain a minimum of three (3) full-time employees to cover the areas of sales, operations, and administration effectively.
• ADMCs must have a minimum of one (1) Destination Management Certified Professional (DMCP) on staff.
• ADMCs maintain comprehensive insurance, sufficient to protect clients, including a minimum of $2 million General Liability.
• ADMCs are members of their local Convention and Visitor’s Bureau (CVB), Tourist Bureau and/or local Chamber of Commerce.
• ADMCs operate ethically and in compliance with all applicable laws and regulations.
• ADMCs accurately represent the expertise, experience, credentials, and services of their companies and their employees to the public.
• ADMCs recognize the unique goals, objectives, and needs of their clients and use their best efforts to meet those needs.
• ADMCs enter into written contracts with each client stating, at a minimum, the services to be provided, fees and billing procedures, and the term and termination aspects of the contracts.
• ADMCs communicate regularly with their clients to ensure that the DMC is providing all contracted services in an effective and efficient manner.
• ADMCs administer written or electronic client satisfaction surveys for every program operated, for quality control.
• ADMCs adhere to ADMEI’s Code of Ethical Conduct.